Problem and Solution:
Creating this job aid allowed me to use the coaching and feedback I received from my previous job aid (Red Flag Protocol) to create a clean and sleek prototype. After receiving feedback on the prototype, I could see the progression I have made as I continue to sharpen my skills. This job aid allows employees to sort mail correctly while updating the system on time-sensitive information. This job aid assists workers in getting the required information needed to approve Medicaid Apps, saving the company from bad debt.